Privacy Policy

Last updated: 23 October 2026

TENRYU is a Japanese taiko bachi brand operated by Kawai Woodworks (“we”, “us” or “our”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website or contact us.

1. Information We Collect

We may collect the following information when you contact us through our website or by email:

Your name
Your email address
Your company or organisation name
Your country or location, where provided
Information relating to your enquiry, including product specifications or business requirements
Any other information you choose to provide

Certain technical information, including IP addresses, browser information and website usage data, may also be collected automatically through our website platform and its associated technologies.

2. How We Use Your Information

We use personal information for the following purposes:

To respond to enquiries and requests
To provide information about our products and services
To discuss potential business relationships, including custom production, wholesale and OEM projects
To maintain, operate and improve our website
To protect the security and functionality of our website
To comply with applicable legal obligations

We do not sell personal information or use enquiry details for unsolicited marketing.

3. Legal Basis for Processing

Where the EU General Data Protection Regulation (GDPR) or UK GDPR applies, we process personal data on one or more of the following legal bases:

Legitimate interests: To respond to business enquiries, communicate with prospective customers and maintain the security and operation of our website, provided these interests are not overridden by your rights.
Pre-contractual measures: To take steps at your request before entering into a business agreement, where applicable.
Legal obligations: To comply with applicable laws and regulatory requirements.
Consent: Where consent is required, such as for certain non-essential cookies or optional communications.

You may withdraw your consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share personal information with trusted service providers where necessary to operate our website, manage communications or respond to enquiries.

Our website is built and hosted using Wix, which may process personal data on our behalf in accordance with its applicable terms and privacy practices.

We may also disclose personal information where required by law.

5. Cookies and Website Technologies

Our website uses Wix's website platform, which may use cookies and similar technologies for essential functions, security and website operation.

Depending on the website settings, additional cookies may be used for analytics or other purposes.

Where required by applicable law, we will request your consent before using non-essential cookies.

You can manage cookies through your browser settings and, where available, through the cookie preferences provided on our website.

For further information about Wix's privacy practices, please visit:

https://www.wix.com/about/privacy

6. International Data Transfers

As TENRYU is based in Japan and our website uses third-party service providers, personal information may be processed or stored in countries outside your country of residence.

Where the GDPR or UK GDPR applies, we will ensure that international transfers of personal data are carried out in accordance with applicable legal requirements, including the use of recognised adequacy arrangements or appropriate safeguards where required.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including responding to enquiries, maintaining relevant business records and complying with legal obligations.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Data Protection Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Request restriction of certain processing activities
Object to processing based on legitimate interests
Request data portability, where applicable
Withdraw consent where processing is based on consent

These rights may be subject to legal conditions and exceptions.

To exercise your rights, please contact us using the details below.

If the GDPR or UK GDPR applies to the processing of your personal data, you may also have the right to lodge a complaint with the relevant data protection supervisory authority.

9. External Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business practices or applicable legal requirements.

Any updates will be published on this page, together with the revised date.

11. Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

TENRYU / Kawai Woodworks Co., Ltd.
1 Kuniyoshi-cho, Chuo-ku, Hamamatsu, Shizuoka, Japan
Email: info@tenryubachi.com